How do I qualify for free shipping?
We offer free standard worldwide shipping with any purchases of $50 or more. This will be automatically applied once your items are finalized in checkout.
How long does shipping take?
Most orders will ship out within 3 to 5 business days of ordering. Orders are subject to verification and approval before shipping and may take up to 3 days to process.
Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, HIIER Living cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
*Delivery times are approximates only and do not include our processing time. In rare cases standard US shipping can take up to 3 weeks and international up to 40 business days. Holiday season delivery times may be longer than usual. Please allow the estimated delivery time to pass before contacting us. Note that international delivery times vary due to customs inspections. We are not responsible for any import taxes or customs duties charged on international orders. The recipient may be subject to these fees.
Can I make changes after I place my order?
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order at this time. You may however make a new order and cancel your previous order within 3 hours of purchase. Please send us an e-mail at firstname.lastname@example.org to process the cancellation.
What happens when an item is out of stock?
In a case that an item is temporarily out of stock, you will be e-mailed and notified.You will be provided with 2 options:
- You may back-order the item and we will ship your item once back in stock, or
- Request for a cancellation and for a full refund of that item.
Other items on the order will not be affected and shipped out accordingly.
Why was I refunded or partially refunded?
If an item becomes unavailable, we will contact you and process a full refund for that item.
If there are other items on the order, it will not be affected and shipped out accordingly.
I have multiple items on the order. Why did I receive only 1 item?
Can I return my items?
How do I track my order?
When your order has been shipped a confirmation email will be sent with the tracking number. You may also find the tracking number by signing into your My Account page and then viewing the order after it has been shipped.
For all other questions and inquires, please contact us at email@example.com